Refund policy

REFUND & CANCELLATION POLICY

REFUND POLICY

Cut Flower Longevity and Quality

With proper care, it is typical for our flowers to last anywhere from 5 – 7 days. Different varieties of flowers will last longer than others. Some may last up to two weeks!
We guarantee our flowers will thrive for 24 hours after shipment has been fulfilled.
If you are not satisfied with your flowers’ longevity or quality you must send an email to: info@prairielaneflowers.ca within 24 hours of receiving the package. We require a description and a photo for any credit request to be accepted or considered. We will be unable to issue any compensation for orders past 1 week of the original delivery date.
Proof of purchase will be required.Partial credit may be issued for the value of the stems that have been affected, not the entire bouquet.
Refunds are issued in the form of an in-store credit that is usable for future orders.

Please note that all refunds are subject to a 3% restocking fee to accommodate for Shopify fees.

CANCELLATION POLICY

Cancelling orders for delivery or pickup.
Cancellation requests must be submitted to us by email info@prairielaneflowers.ca 24 hours prior to the flowers scheduled delivery date. Please reference your order number.
An in-store credit or a refund will be issued minus 3% restocking fee.